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A wireless telecommunications company that provides engineering, construction, fulfillment, and project management to the industry required a partner to enhance their existing SharePoint-based project management system. They serve all major U.S. phone carriers in following their requirements and developing and executing the processes required to take advanced initial designs to completion.
They had many on-field technicians tasked with carrying out various carrier development projects. However, due to the lack of a proper project management system, these technicians could neither report back nor stay updated with the current information on the system. Their SharePoint system did not support uploading, compressing, or zooming in on images. The absence of collaboration and portability resulted in communication problems and an increased duration of work.
The project management solution was deployed with a three-tiered architecture for enhanced performance. TECHNIGENT customized the look and feel using custom grids and included features that allowed users to search and filter data. Reports were consolidated by pulling in external data by establishing a BCS connection. We also added a feature to facilitate photo uploading, zipping, and zooming using custom code. Further, a project task assignment feature was also implemented along with a scheduling feature to ensure employees can stay on top of assignments and communicate as needed. We also made available a feature than can assign actions on multiple checklists to users.
TECHNIGENT also developed a mobile app using Native iOS that integrated with the new system. The mobile app enables on-field technicians to take pictures of the problem site and upload them directly to the project management system. They can also update their work status conveniently from their mobile phone.
The solution uses a windows service to update data and send vehicle reminders automatically each day. The new system now sends customers reminders automatically if their vehicle is due for a service, such as a tune up or oil change. The solution includes a number of features that address data storage and process automation, such as user account management, administrative tools, service desk tools, customer service utilities, and rewards programs. The client’s customer relationship management has been improved through automation by generating and sending service reminders and thank you emails.
The client now has a system that simplifies communication and task assignments. By offering the right information at the right time and presenting it in a clear and concise format, the client was able to complete projects faster and with less risk of error. The iPhone app allows on-field technicians to easily take pictures of problem sites as well as update their task checklists and work status. TECHNIGENT applied re-usable elements, such as a site-wide list with the use of the SharePoint content-type, which made development faster and more cost-efficient.
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